Shipping and Returns
Do you ship internationally?
Unfortunately we are currently unable to provide international shipping
Is shipping free?
Not always — shipping costs depend on where you are and what you’re ordering. Everything ships from our California warehouse, and rates are worked out at checkout based on your location and the size of your order.
If you're ordering more than one cart, our flat-rate shipping won’t apply — but don’t worry, we’ll be in touch with a custom quote to make sure you’re getting the best rate possible.
Where do you ship from?
We ship from our U.S warehouse in San Francisco, California. All orders are processed and dispatched locally to ensure fast, reliable delivery across the United States.
How long will delivery take and how much will it cost?
Orders ship from our California warehouse. Delivery typically takes 3–7 business days within the U.S., depending on your location.
Shipping costs are calculated at checkout based on your address and the size of your order. For single-cart orders, we offer flat-rate shipping. If you're ordering multiple carts, we’ll follow up with a custom shipping quote to get you the best rate.
Can I track my order?
Once you place your order and the products have left our warehouse, you will receive an email with a consignment number and instructions on how to track and follow the progress of your delivery.
Do you deliver to a P.O. Box?
We’re unable to deliver to PO Boxes, as our shipping partners require a physical street address. Please enter a residential or business address at checkout to ensure a smooth delivery.
I changed my mind about my order, can I edit or cancel it?
We’re sorry to hear! Unfortunately once an order has been placed in our system, we are unable to edit or cancel it.
Can I return or exchange my order?
We understand that from time to time you may wish to return a product to us.
Products in their original condition and packaging can be returned for a refund or exchange within 14 days after receiving your purchase. Courier / postage costs to return the product will be covered by the customer, but our customer service team will work with you to organise this.
What if my order arrives damaged or faulty?
If you receive a damaged or faulty product, please contact us within 48 hours via email: hello@easterly.co and our customer support team will assist you.
Products
How do I assemble my product?
We have a visual assembly demonstration on our homepage along with a user guide for your reference. Please click here for a copy of our latest user guide.
How do I clean and stow my product?
We recommend washing off sand and salt water after coastal adventures.
For cleaning of the canvas, do not use bleach. Hand wash or wipe down with warm water and mild soap or detergent, then wipe dry.
For longer product life, store out of direct sunlight in a dry, well-ventilated area and remove sand, dirt, or salt water.
How do I collapse for stowage?
When collapsing your Pull-About for stowage, simultaneously slide up the 2 collars E on the side wall to release lock and then fold side wall down. Repeat for other side.
Can I find your Pull-About in a retail shop?
We have exciting plans to venture into retail soon however for now, we are selling exclusively via our website.
I’d love to collaborate, how do I get in touch?
We would love to hear from you! Get in touch via email: hello@easterly.co